Frequently Asked Questions

To merge PDF files:

1. Go to our Merge PDF tool
2. Upload your PDF files by clicking "Select Files" or dragging and dropping
3. Arrange the files in your preferred order
4. Click "Merge PDF" to combine them
5. Download your merged PDF file

All processing happens in your browser for maximum privacy.

We support conversion to PDF from these formats:

• Word documents (.doc, .docx)
• Excel spreadsheets (.xls, .xlsx)
• PowerPoint presentations (.ppt, .pptx)
• Images (.jpg, .png, .gif, .bmp, .tiff)
• Text files (.txt)
• HTML files (.html)

We're constantly adding support for more formats.

Yes, we take data security very seriously:

• Files are processed in your browser whenever possible
• When server processing is required, files are automatically deleted after 1 hour
• We never store your files long-term or share them with third parties
• All connections are encrypted with HTTPS

For more details, see our Privacy Policy.

No, you can use most of our tools without creating an account. However, creating a free account gives you these benefits:

• Access to your conversion history
• Ability to save frequently used files
• Faster processing for large files
• Priority customer support

Our free version has these limits:

• Single file: 50MB
• Total upload: 100MB per session

Premium accounts enjoy higher limits:

• Single file: 500MB
• Total upload: 2GB per session

We accept all major payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Transfers
• Crypto Currencies (Bitcoin, Ethereum)

All payments are processed through secure, PCI-compliant gateways.

To reset your password:

1. Go to the login page
2. Click "Forgot password?"
3. Enter your email address
4. Check your email for a password reset link
5. Click the link and create a new password

If you don't receive the email, check your spam folder.

Common reasons for conversion failures include:

• File is corrupted or password protected
• Unsupported file format
• File size exceeds limits
• Poor internet connection
• Browser compatibility issues

Try again with a different file or browser. If problems persist, contact our support team.

Yes, you can cancel anytime:

1. Log in to your account
2. Go to "Account Settings"
3. Click "Subscription"
4. Select "Cancel Subscription"

Your premium features will remain active until the end of your current billing period.

No, we automatically delete your files:

• Files processed in your browser are never sent to our servers
• Files requiring server processing are deleted after 1 hour
• We don't keep backups of processed files

For maximum privacy, we recommend downloading your files immediately after conversion.